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The Automation Value Card (AVC)

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The Automation Value Card is an integral part of Technical Service & Support's comprehensive service concept that supports you through every phase of your project.  We offer a global value-added portfolio of optional products and services that use a prepaid card for their purchase. The AVC is ideal for customers requiring additional technical support to assist them with issues that are not covered by our comprehensive standard support offering. 

 

The Concept

Automation Value Cards are available in a variety of unit balances (200, 500, 1000, 10,000 units).  The card number and PIN are printed on the back of the card.  For security reasons, the PIN is covered with a scratch-off strip to ensure that you receive the full unit balance purchased.  Since the card features unit balances and doesn't reference specific currencies, you can use your Automation Value Card anywhere in the world without concern for exchange rates or changes in the cost of services from country to country.

Your Benefits

Some of the benefits you will receive when using AVC services:

 

AVC Products and Services

Siemens understands that the Total Cost of Ownership (TCO) is an important metric for our customers.  That is one reason that our comprehensive Standard Technical Support services remain available at no charge to our customers.  Optional technical support services are value-add services designed to help make life easier in dealing with your project's special requirements throughout its lifecycle. The following technical support products are available with the AVC:

Purchasing an AVC

The AVC can be purchased through your local sales partner, online or via the Siemens Energy & Automation Call Center. The AVC is available in the following formats:

AVC Links

To order an AVC through your local partner call 800-333-7421

Order an ACV online

Using Your AVC

Managing Your AVC 

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